Privacy Policy

Effective Date: 21/02/2025

1. Introduction

Window Genie ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR).

2. Data Controller & Contact Details

Window Genie is the data controller for the purposes of UK GDPR. Our registered address is:
8 Jocelyn Drive, Wells, BA5 2EW
Our designated Data Protection Officer (DPO) is Mr. Tom Bateman, who can be contacted via:

3. What Personal Data We Collect

We collect the following types of personal data:

  • Names
  • Addresses
  • Phone numbers
  • Email addresses

4. How We Collect Personal Data

We collect personal data through the following methods:

  • Our online instant quote form and contact form
  • Social media interactions
  • Direct communications via email or phone

5. How We Use Personal Data

We use your personal data for the following purposes:

  • Providing our window cleaning services
  • Communicating with you about bookings, appointments, and payments
  • Sending marketing communications (if you have not opted out)
  • Processing payments via GoCardless and Stripe
  • Analysing website traffic and improving our services through Google Analytics and Facebook Pixel tracking

6. Data Retention Policy

We retain personal data for as long as a customer remains active. If a customer becomes inactive, we may retain their data for marketing purposes unless they request its deletion.

7. Data Sharing & Third Parties

We do not share your personal data with any third parties. However, we do use third-party services for:

  • Payments: GoCardless and Stripe
  • Advertising & Analytics: Facebook Ads, Google Analytics, and Facebook Pixel

These third-party services have their own privacy policies, which we recommend reviewing.

8. Your Rights Under GDPR

Under GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccurate or incomplete data
  • Request deletion of your personal data
  • Object to processing for direct marketing purposes
  • Withdraw consent at any time (where applicable)

To exercise any of these rights, please contact our DPO at info@windowgenie.co.uk.

9. Data Security

We implement appropriate technical and organisational measures to protect personal data against loss, unauthorised access, or disclosure.

10. Cookies & Tracking Technologies

We use cookies and tracking technologies, including Google Analytics and Facebook Pixel, to monitor website performance and improve user experience. You can manage or disable cookies through your browser settings.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact our Data Protection Officer at: